Privacy Policy

Denson Homefit Solutions ("we", "us" or "our") respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and share the information you provide when you visit our website, request an information pack, book a free home demonstration or contact us by phone or email.

By using our website or submitting your details to us, you agree to the terms of this privacy policy. If you do not agree, please do not use our website or provide your personal information to us.

Denson Homefit Solutions is a family-owned British business supplying adjustable beds and rise and recline chairs with free in-home demonstrations across the Midlands. Our registered company details are currently being finalised and will be published here once confirmed.

You can contact us by telephone on 0800 612 4795 or by email at hello@densonhomefit.co.uk.

We only collect information that is necessary to provide our services and respond to your enquiries. This may include:

• Your name, address, email address and telephone number
• Your postcode and the areas you would like us to visit
• Details about your mobility needs, preferences and the products you are interested in
• Any other information you choose to provide when you contact us or book a demonstration
• Technical information such as your IP address, browser type and device information when you use our website

We use your personal information for the following purposes:

• To arrange and carry out free home demonstrations at a time that suits you
• To respond to your enquiries and provide product information, advice and quotations
• To process orders, arrange delivery, installation and aftercare
• To discuss finance options, where requested
• To send you our free information pack and other relevant product updates, if you have consented
• To improve our website, services and customer experience
• To comply with legal and regulatory obligations

We process your personal information on one or more of the following legal grounds:

• Consent: when you request an information pack, newsletter or marketing contact
• Contract: when you purchase a product or service from us
• Legitimate interests: when we respond to your enquiry, provide demonstrations or follow up on a quote
• Legal obligation: when we are required to keep records for tax, warranty or regulatory purposes

We do not sell your personal information. We may share it only with trusted third parties where this is necessary to provide our services to you, such as:

• Delivery and installation partners who work on our behalf
• Finance providers, if you ask us to discuss finance options
• Product manufacturers and suppliers for warranty and aftercare purposes
• Professional advisers, regulators or law enforcement when required by law

All third parties we work with are required to keep your information secure and use it only for the specific purpose for which it was shared.

We keep your personal information only for as long as we need it to provide our services, respond to your enquiries, comply with legal obligations or resolve disputes. Typically, this means we keep customer records for up to seven years after your last interaction with us.

You have the following rights in relation to your personal information:

• The right to access the information we hold about you
• The right to correct any inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to restrict or object to our use of your information
• The right to withdraw consent at any time
• The right to complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data

To exercise any of these rights, please contact us using the details at the end of this policy.

Our website may use essential cookies to ensure it works correctly, and analytics cookies to help us understand how visitors use the site. You can manage or disable cookies through your browser settings at any time.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. Only authorised members of our team and trusted partners can access your information, and only when necessary to perform their role.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before submitting any personal information.

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or our data handling practices. The updated policy will be published on this page with a new "last updated" date.

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

• By phone: 0800 612 4795
• By email: hello@densonhomefit.co.uk
• By post: Denson Homefit Solutions, company address to be confirmed